Dead Sea Cosmetics

Welcome to Deep Sea Cosmetics

Customer Service

Product Safety

Deep Sea Cosmetics committed to upholding the highest standards of safety for all the products we make and sell. We adhere to the most rigorous standards for product safety, so that our customers can purchase and use our products with complete confidence. We want you to know that:

  • Deep Sea Cosmetics in full compliance with FDA regulations as well as the European Union 7th Amendment Cosmetic Directive and the requirements for safety in all of the countries in which our products are sold.
  • Each and every ingredient used in our products has been thoroughly reviewed and tested by our internal safety team made up of toxicologists, clinicians, pharmacists and physicians.
  • Every product formula that Deep Sea Cosmetics manufactures is screened and tested for safety before it is marketed to consumers.

Deep Sea Cosmetics confidently and proudly stand behind each and every product that we sell, and we pledge that we will always uphold the highest standards of safety for our customers around the world.

Shipping & Delivery

Deep Sea Cosmetics ships via FedEx/UPS to US addresses only. FedEx/UPS Express shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes. Orders shipping to Alaska, Hawaii or a U.S. Territory must be shipped by our Premium shipping option.

Tracking your order UPS
To track your order, please use the tracking number included in your shipping confirmation email.

This tracking number can also be accessed via the My Order History section for Deep Sea members.

If you have questions about your order, please call us at 1-866-539-DEEP or email us and we will be happy to assist you.

Shipping to APO/FPO, PO Boxes and U.S. Territories
Deep Sea Cosmetics can only ship to destinations in the US (including Alaska, Hawaii, Virgin Islands and US Territories). Standard ground shipping only to PO Boxes.

Modifying an order
If you need to change an order you have already placed, please contact Deep Sea Customer Service at 1-866-539-DEEP.

We will always do our best to accommodate your needs.

To track your order with FedEx please click here

To track your order with UPS please click here  

Privacy & Security


Because your security is our top priority at, we have insured that is a VeriSign Secure Site. Our partnership with VeriSign allows you to learn more about our web site before you submit any confidential information. maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.

What is SSL?
The SSL (secure sockets layer) protocol is the web standard for encrypting communications between users and web sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data.
SSL provides you with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential. SSL certificates can provide non-forgeable proof of our web site's identity, and customer confidence in the integrity and security of our site.

Returns & Replacements

If for some reason you're not happy with your order, you can return it in its original packaging and receive a full refund. Pack the item(s) to be returned in the original package if possible. Returned packages must be returned prepaid to the Sender's address (located on the shipping label).

Refunds will be issued within 14 days in the form of credit to the credit card holder. Exchanges will be made within 21 days. accepts only unused and unopened items purchased through DEEPSEACOSMETICS.COM website.

Items purchased in a Deep Sea retail outlet or Kiosk must be returned to their original point of purchase. Returns / exchanges are subject to the related company policy. If for any reason you are having difficulties to solve a purchase issue, please E-mail us , or call us toll free: 1 866 539 DEEP 1 866 539 DEEP (3337).

Returns / Exchanges shipping address:
Deep Sea Cosmetics
Att': Customer Service Department
1005 Park Centre Boulevard
Miami, FL 33169

Placing an order has never been easier. With our unique storefront you are able to visually see our products and promptly place an order in confidence that your privacy and security is our first interest.
Payment, Pricing & Promotions
Deep Sea Cosmetics accepts major credit cards through its secured payment portal. Our prices are competitive since we are able to extend savings by our purchasing power directly with Deep Sea Laboratories. Promotions are offered for specific events and are honored when presented in a timely manner within the Discount Coupon's Code expiration.
Viewing Orders
You can review your orders placed by logging in with the information you provided during registration. Details of orders can not be changed.
Updating Account Information
You can update your personal profile by logging in with the information you provided during registration.